frequently asked questions

In our e-mail contacts these are the most frequently asked questions.

What's the Check-in hour?
You may check in into your room after 12:30pm on your arrival day.
If you arrive earlier you may leave your luggage at the guest house if your room is not ready for you.

What's the Check-out hour?
The check out limit is 12pm on the day to depart.
You may leave your luggage at the guest house until the moment you planned to your depart.

Do you charge a fee for luggage storage?
No, storing luggage is complimentary.

How do I go to Estrela dos Anjos Guest House?
Please, check the section HOW TO ARRIVE, on the top of our web page.

Do you have parking facilities?
The guest house does not have private parking.
On street parking is allowed and free of charge in all our surroundings.
Also, there is a closed parking, 200 meters away and the cost is 12,50 euros per day.

Do you have multilingual staff?
Not everyone speaks fluent English, but everyone will serve you the best they can.

Do you have lift/elevator in the building?
No, we don't. We have rooms on two floors and the access is only by stairs.

Do you have wheelchair access and disabled facilities?
No, unfortunately. This guest house is installed in a building with more than 100 years and it's not adapted for these special needs.
We regret for it.

Do you have a room with private bathroom, with bath tube?
No, we don't have bath tube in any private bathroom.

Do you accept credit cards for payments?
No, we just accept credit cards for guarantee of reservation and for rooms pre-payed.
At the front desk, we only may accept payments in cash.